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RETURNS

 EXCHANGES

We do not accept exchanges at this time.

 

RETURNS

We offer a hassle-free, fourteen (14) day return policy.

Items must be returned unworn and in its original packaging. Merchandise that is worn, damaged, or do not have their original packaging will not be accepted. We are unable to accept returns on frames once a prescription has been filled. Failure to return merchandise that does not meet the return requirements may result in a rejected return. Your return will be sent back to the original shipping address without a refund. Approved refunds will be refunded on the original form of payment within approximately 10-14 business days, depending on your bank.

We're happy to give you a one-time price adjustment on full price items discounted within 24 hours of original purchase. For orders within 7 days of original purchase, a refund for the price difference will be issued in the form of online store credit. To request a price adjustment, email us at hello@shopcovry.com.

We do monitor the number of returns made by individual customers, and excessive returns will be flagged and potentially refused at our discretion.

 

U.S. RETURNS

Simply ship the item back to us using the prepaid return label included in your shipment within 14 days of receiving your order.

There is a return shipping & processing fee of $5, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.

To return:

  1. Fill in the Return Reason Code next to the item you are returning on your enclosed packing list. Include this form in the return shipment.
  2. Use the included pre-paid USPS return label to ship back to us within 14 days of receiving your product.
  3. Drop off at any USPS location.

If you are missing a packing list or prepaid return label, please email hello@shopcovry.com to request a new one.  

 

INTERNATIONAL RETURNS

Simply ship the item back to us within 14 days of receiving your order.

Original shipping charges are non-refundable.

To return:

  1. Fill in the Return Reason Code next to the item you are returning on your enclosed packing list. Include this form in the return shipment.
  2. Ship the item back to us within 14 days of receiving your product*.

 SHIP RETURNS TO:

COVRY Returns
1936 Olney Ave
Cherry Hill, NJ 08003
USA

If you are missing a packing list, please email hello@shopcovry.com to request a new one.  

*We recommend purchasing insurance and a tracking number. We are not responsible for packages lost or damaged during return shipment. Unfortunately, we are unable to refund duties, taxes or shipping charges.

CUSTOMS AND DUTIES: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Customers are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the customer. Covry Sunwear, LLC. will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an order.

 

FAULTY ITEM

If you've received incorrect or faulty merchandise, please contact us via email at hello@shopcovry.com within five (5) days of your item's delivery. In the email, include your name, order number, description and images of the incorrect/faulty product.

Once our team can confirm that your item was faulty at its time of shipment or damaged during transit, we will gladly refund or exchange your order for a correct or non-faulty item. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for refund or exchange. If the item is faulty, we will cover the cost to return the faulty item and all shipping costs for the replacement. We cannot guarantee that items will be in stock. In the event that your original order is no longer in stock, you may receive a refund or exchange for another item at equal value. 

 

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