DO YOU NEED TO MAKE A RETURN OR EXCHANGE?

HOLIDAY PEACE OF MIND: Purchases eligible for return made from December 3 can be returned through January 12.


30-DAY RETURN POLICY
We offer a hassle-free, thirty (30) day return policy on all items, excluding prescription eyewear, gift cards, and final sale items. Original shipping charges are non-refundable. 

Return Fee: There is a $6 return shipping fee if you are opting for refund to original payment method. If opting for store credit or an exchange, the return shipping fee is free.

We cannot accept returns on orders with prescription lenses. To be sure the style is right for you, we recommend using our Virtual Try On. 

Personalized cases are not eligible for return. Learn more here.

Merchandise that shows visible wear, damage, or do not have their original packaging will not be accepted. We are unable to accept returns on frames once a prescription has been filled. Failure to return merchandise that does not meet the return requirements may result in a rejected return. Your return will be sent back to the original shipping address without a refund. Approved refunds will be refunded on the original form of payment within approximately 10-14 business days, depending on your bank.

We do monitor the number of returns made by individual customers, and excessive returns will be flagged and potentially refused at our discretion.

Route Package Protection: Route package protection fees are non-refundable.

Free gift with purchase promotions: If the full order is returned and the free gift is not included in the return shipment, the retail value of the gift will be deducted from the amount to be refunded.  

US CUSTOMERS
Visit our returns portal to see your return and exchange options and to receive a return label. After selecting the cause of return, you’ll be prompted to select Exchange or Return. If you do not your item eligible for return, this means the style you purchased is out of its return window or not valid for return.

Exchange Orders: We offer instant exchanges. Your exchange order will be created immediately and processed in our standard processing times. Any remaining balance will be refunded or invoiced automatically. If the return item has not shipped within the 30-day return window, your card will be charged for the returned item.

INTERNATIONAL CUSTOMERS

At this time, we do not provide return labels for international orders. Original shipping charges are non-refundable.

Visit returns.shopcovry.com so we can keep track of your return, and send your package with your carrier of choice to the address below.

SHIP RETURNS TO: 

7000 Atrium Way Unit D02
Mount Laurel, NJ 08054
USA

*We recommend purchasing insurance and a tracking number. We are not responsible for packages lost or damaged during return shipment. Unfortunately, we are unable to refund duties, taxes or shipping charges.

CUSTOMS AND DUTIES: When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures, which can cause delays beyond original delivery estimates. Customers are liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the customer. Covry Sunwear, LLC. will not be held responsible for any additional taxes or duties incurred by your country. Customs policies vary widely from country to country. We recommend contacting your local customs office for more information before placing an order.