How do you pronounce Covry?
Do you offer prescription lenses?
Yes, we offer prescription lenses, including single vision and progressive options, for our specs collection.
Do you have a physical store location?
Visit us in Costa Mesa, CA here.
What is Elevated Fit®?
Elevated Fit® is our exclusive fit designed primarily to complement low nose bridges and high cheekbones. This is our version of "asian fit" sunglasses and glasses. "Asian fit" is a term adopted by the eyewear industry, however we know that these fit issues are not limited to those of Asian descent, which is why we call it Elevated Fit.
Elevated Fit® can provide extra support and an improved fit for anyone looking for comfortable frames. Learn more about our signature fit here.
Are your frames nickel-free?
The metal used in our frames is not 100% nickel-free. Our metal frames are plated at a factory that works with different types of metals, and it is possible that our frames may come into contact with different metals during the manufacturing process. While our all-acetate styles are made with a plant-based cellulose acetate that is hypoallergenic, please note that the hinges are made with stainless steel and can contain traces of nickel.
I'm not sure which style will look best on me. Can you help?
Absolutely! Use our frame finder quiz to find your perfect fit. You can also email a selfie to firstname.lastname@example.org, and our style consultant will recommend the best shapes for your face shape.
Do you ship internationally?
Yes, we offer worldwide shipping with DHL. Please visit our shipping page for more details.
How long will my order take to ship?
Please visit our shipping page for more details on delivery service options and estimated delivery times. Please note that estimated delivery times do not include order processing time, which can take up to 3 business days. Orders with prescription lenses are processed within 3 weeks.
How can I track my order?
When orders have been dispatched, we will send out a confirmation email to let you know your order is on its way to you. This email will include a tracking link that you can use to receive updates on where your order is and the expected delivery time. If you have any questions at all about your delivery, please feel free to get in contact and we would be happy to help.
Do you pack orders on holidays & weekends?
We close every weekend and on federal holidays to give our amazing team a break! Orders received on these days will be processed within 3 business days of the next business day.
How do I return my item?
If you are not satisfied with your item, you can return your item within 14 days of receiving your order. Please visit our returns page for more details on returns and exchanges.
What can I return?
We offer a hassle-free, fourteen (14) day return policy on all items, excluding prescription eyewear. We cannot accept returns on orders with prescription lenses or any items marked as final sale. To be sure the style is right for you, we recommend our Home Try-On Program.
My frames look slightly different from the picture. Why?
Slight pattern and color variations are the inherent characteristics of the premium acetate used in all our frames, making each piece truly one-of-a-kind.
Are the frames covered by a warranty?
Frames are protected by a one year warranty from original purchase date. Warranty covers manufacturer defects in materials and workmanship only. Lens scratches, misuse or abuse are not covered by this warranty. Proof of purchase required. For extra purchase protection, we recommend adding Extend Protection Plans to your order.
How can I care for my frames?
To keep your frames looking their best, we recommend following these care instructions.
How does your home try-on program work?
Our home try-on program allows you to try on 5 of your favorite frames for 5 days for $10. Once you place the order, you’ll receive a box with your 5 selected frames, a packing slip and a prepaid return label. Please note that we send sample frames for the home try-on kit. When you place an order for the actual frames, you will receive a brand new pair.
Once you’ve tried on the frames, you can order your favorite(s) online with or without prescription.
The 5 days begin the day you receive your box. Once your 5 days are up, simply put the frames and the black case back inside the shipping box and place the return label on the outside of the box. Drop off at your local USPS post office during their standard business days (Monday through Saturday). If your 5th day happens to fall on a holiday, simply return it the next business day.
Get your home try-on kit started here.
How do I order my home try-on?
Select “Add to Home Try-On” for the five frames you want to try on. Once you’ve added 5 available frames to your home try-on kit, select “Checkout” and follow the instructions to complete your order.
Can I add sunglasses to my home try-on kit?
Our home try-on program is only available for specs styles at this time.
Is there a fee to use the home try-on program?
There is a $10 fee to use the home try on program, which will be credited towards your frame order within 60 days of your try-on. The $10 credit is applied as a refund to your next frame order placed within 60 days of your home try-on.
If a purchase is not made within 60 days, the $10 fee will not be refunded. If you order home try-ons multiple times, please note that credit can be applied only once per order.
Please note that if the frames and/or black case are returned late or are returned in damaged condition, we will charge the full retail value to the card on file. Each frame will be charged at the price of the frame without prescription lenses, and the black case will be charged at $40. To avoid this charge, treat your kit with care and postmark the Home Try-On kit by the 5th business day after delivery.
I placed an order after my home try-on, but I don't see the $10 credit. How do I apply the credit?
To apply the $10 credit to your frame purchase, simply place an order within 60 days of your home try-on. Once you've placed your order, email us at email@example.com with your new Order Number, and we'll process a refund for the amount of $10. Original shipping charges are non-refundable.
Please note that your home try-on order and frame order must be placed under the same account information.
The frames I want to add to my try-on kit are unavailable. What should I do?
Some frames might be unavailable for home try-on due to low stock. If you check back at a later time, it's possible that the style could be available for home try-on. We suggest trying on a different color in the same style if the exact frames you want are unavailable for home try-on.
If a style goes out of stock during order processing, we will replace it with a different color in your kit in the same style.
Can I order without trying on?
Absolutely! Simply add your selected frame(s) to your cart and follow the instructions to checkout. We offer a hassle-free, 14-day return policy on non-prescription frames. Please note that we do not accept returns once a prescription has been put into the frame.
I live outside the U.S. Can I still use the home try-on program?
At this time, we only offer the home try-on service within the U.S. If you placed an international order for home try-ons, your order will be cancelled and refunded.
Home try-on orders are not available for APO, FPO, or DPO shipping addresses.
Can you help me select a frame?
We’d love to help you find the perfect frame! If you need assistance making a selection, simply email us a selfie of you wearing the frames to firstname.lastname@example.org, and our personal stylist will assist you as soon as possible!
You can also use our frame finder quiz to find your perfect fit.
What are polarized lenses?
Polarized lenses have a special coating that reduces glare and increase visual clarity. Visit our blog to learn more.
Which frames are available with polarized lenses?
Explore sunwear available with polarized lenses here. The shade of the lens color may be slightly different from image shown.
I live outside the U.S. Can I order frame with prescription lenses?
Unfortunately, we are unable to ship orders with prescription lenses outside the U.S. at this time. You can still order frames without prescription lenses. If you placed an international order for prescription lenses, your order will be cancelled and refunded.
Can I return my prescription frames?
Once a prescription is filled by us or your optician, we do not accept returns. To be sure the style is right for you, we recommend our Home Try-On Program.
If you've received incorrect or faulty merchandise, please contact us via email at email@example.com within five (5) days of your item's delivery. In the email, include your name, order number, description and images of the incorrect/faulty product.
Please note that if you choose to get your prescription lenses filled elsewhere, we are not responsible for any damages to the frames.
For non-prescription glasses and sunglasses, we offer a hassle-free, 14-day return policy.
How long will my prescription order take to ship?
Once an order is submitted, we’ll need your prescription and PD (pupillary distance). Once we receive all the above information, please allow up to 3 weeks for order processing for most orders at the lab. Upon order processing, delivery times will vary based on the shipping service selected at checkout.
How do I submit my Prescription and Pupillary Distance (PD)?
Once you’ve placed your order with us, email the below information to us at firstname.lastname@example.org.
-Photo of a Valid Prescription
Need to find your PD? Use or PD tool. Learn more here.
Can I use my contact lens prescription to order glasses?
No, unfortunately contact lens prescriptions are different from eyeglass prescriptions. To ensure that you receive a pair of frames that fit comfortably, we require an eyeglass prescription to process your order.
Do I need 1.67 High Index lenses?
High index lenses are highly recommended for prescriptions stronger than ±4.00 sphere. These lenses are thinner and lighter to accommodate a stronger prescription without adding thickness to your frames. High index lenses are available for an additional $35 per frame.
Please keep in mind that once a prescription is filled, we do not accept returns.
Do you offer blue light blocking lenses?
Yes, we offer blue light blocking lenses on specs with or without prescription. The cost to add blue light blocking lenses is $40 per frame.
Learn more about blue light and how to protect our eyes from it here.
I have a very strong prescription. Can you fill my prescription?
We offer a standard sphere power range of +/-8 and cylinder power range of +/-3. For stronger prescriptions out of this range, there is an additional $40 charge per frame for eligible prescriptions, which will be charged separately upon receiving your order.
Can I order multiple pairs of glasses with different prescriptions?
If you are interested in ordering multiple pairs with more than one prescription, please place a separate order for each prescription.
I just received my new prescription glasses, but it feels like something is wrong.
It typically takes some time for our eyes to adjust to new lenses, especially lenses with a new prescription. The adjustment period can take up to 1-2 weeks.
We recommend wearing the frames for three days straight to allow your eyes to adjust to the new lenses. If they are still uncomfortable, we also recommend visiting your local optician, as it could be that your prescription needs to be slightly adjusted.
If you’re new to progressive lenses, it can take some time to learn how to use them. Get all the details here.
If the level of comfort still hasn’t improved after wearing them for a few days, please let us know so that we can help determine the issue and make sure your glasses fit just right!
Do you accept insurance?
We can accept insurance in the form of a Flexible Spending Account (FSA) or Health Spending Account (HSA). You may pay with FSA or HSA as long as they are linked to a major credit card.
Alternatively, we can provide you with an itemized receipt to submit to your insurance for reimbursement.
What can I order with my FSA/HSA?
Your FSA or HSA card can be used on all prescription eyewear purchases. You may not purchase non-prescription sunglasses and glasses with plano lenses (non-prescription lenses) using an FSA or HSA.
I'm not sure if I have an HSA or FSA.
Please check with your insurance company or employer.
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.
How do I use Afterpay?
At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your Afterpay account. Then complete your order.
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $35 and $1000.
Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payments.
Where can I find out more about Afterpay?
For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.
Is there a minimum that I must spend in order to use Afterpay?
Your cart must exceed $35 in order to use Afterpay at checkout.
Can I use Afterpay if I'm an international customer?
Afterpay is only offered to our customers who have a US billing address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses and/or phone numbers will not be able to set up an account with Afterpay.
Is there a minimum age requirement for using Afterpay?
Afterpay is only offered to customers over the age of 18.
What products are not eligible for purchase using Afterpay?
Afterpay is not available on purchases of gift cards or e-Gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased after using Afterpay?
Afterpay returns follow our standard return process. Please note, refunds for Afterpay will first be refunded from Covry to Afterpay, and then to you. We cannot provide an exchange or cash refund. Have more questions about Afterpay returns? Go to help.afterpay.com.
Can I edit or modify my order after placing it?
Once Afterpay has approved an order, additional items cannot be added.
What is Route Protect?
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer. Learn about Route's policy here.
Route Protect is not valid for home tryon kits.
Purchased Route Protect and need to file a shipping issue? File here
What is Extend?
Simple, hassle-free product protection for the products you love.
Protection plan coverage & benefits:
● Accidental damage: Enjoy your eyewear without worry by protecting your glasses from failure and accidental damage including breaks, drops and vision-impeding damage.
● Zero deductible: If your eyewear stops working or fails, Extend will repair or replace it. No fees. No deductibles. No hidden costs.
● Hassle-free claims: Extend is always happy to help and has online support 24/7. Simply file a claim with your email address or Extend contract ID (most claims are resolved in minutes).
*Limitations and exclusions apply. Read Extend’s terms and conditions.
What’s covered with the COVRY manufacturer’s warranty?
Frames are protected by a one year warranty from the original purchase date. This warranty covers manufacturer defects in materials and workmanship only. Lens scratches, misuse or abuse are not covered by this warranty. Proof of purchase required.
Why add Extend?
Extend provides coverage for your product against accidental damage caused by drops and spills, which is not covered by our manufacturer’s warranty. Extend offers affordable, modern, and easy-to-understand plans.
A protection plan extends mechanical failure coverage after your manufacturer's warranty expires. You will also be covered for accidental damage not covered by the manufacturer’s warranty from day one.
How it works
Life happens. We've got you covered from accidental damage starting on day one through your chosen coverage term.
Easy claims, great service
Filing a claim is simple. Contact Extend online or by phone at (877) 248-7707. They’ll process your claim in minutes and once approved, send you details on your repair or replacement.
Start a Claim
Frequently Asked Questions
Q: Why should I add an Extend protection plan? A: The plan provides coverage for accidental damage not covered by our manufacturer’s warranty from day one, and can even extend your mechanical failure coverage beyond the expiration of your manufacturer's warranty. Q: What do I need to provide if I file an Extend claim? A: When filing a claim with Extend, you will simply need to provide either your contract ID, email address, or another identifying piece of information. Q: What if I need to return my product? A: If you return your product, COVRY returns the money you paid for the protection plan. Depending on how much time has passed since your purchase, Extend may issue a prorated refund.