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FAQs

FAQs

 

GENERAL

HOW DO YOU PRONOUNCE COVRY?

"Cove-Ree"

DO YOU OFFER PRESCRIPTION LENSES?

Not at this time, however your local optician can easily switch out our lenses for prescription lenses.

DO YOU HAVE A PHYSICAL STORE LOCATION?

See a list of our stockists here.

 

ORDER

HOW LONG WILL MY ORDER TAKE TO SHIP?

Please visit our shipping page for more details on delivery service options and estimated delivery times. Please note that estimated delivery times do not include order processing time, which can take 1-3 business days.

DO YOU SHIP INTERNATIONALLY?

Yes, we offer worldwide shipping. Please visit our shipping page for more details.

I’M NOT SURE WHICH STYLE WILL LOOK BEST ON ME. CAN YOU HELP?

Absolutely! You can also refer to our guide for easy tips on how to find the best frame for your face shape.

If you’re having trouble deciding which style is right for you, email a selfie to hello@shopcovry.com, and our style consultant will recommend the best shapes for your face shape.

 

RETURN

HOW DO I RETURN MY ITEM?

If you are not satisfied with your item, you can return your item within 7 days of receiving your order. Please visit our returns page for more details on returns and exchanges.

MY FRAMES LOOK SLIGHTLY DIFFERENT FROM THE PICTURE. WHY?

Slight pattern and color variations are the inherent characteristics of the premium acetate used in all our frames, making each piece truly one-of-a-kind.

 

POLARIZED LENSES 

WHAT ARE POLARIZED LENSES?

Polarized lenses have a special coating that reduces glare and increase visual clarity. Visit our blog to learn more.

WHICH FRAMES ARE AVAILABLE WITH POLARIZED LENSES?

Please note that polarized lenses come in solid black only. If you add polarized lenses to your order, the selected frame will come with solid black CR39 polarized lenses. Explore sunwear available with polarized lenses here

WHEN WILL MY POLARIZED FRAMES SHIP?

Please allow up to 7 business days for order processing for polarized lenses as lenses are cut to order. Learn more about estimated delivery times here

 

WARRANTY

ARE THE FRAMES COVERED BY A WARRANTY?

Covry frames are made with quality craftsmanship and are protected by a one year warranty from original purchase date. Please visit our warranty page for more details.

HOW CAN I CARE FOR MY FRAMES?

To keep your frames looking their best, we recommend following these care instructions.

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