COVID-19 Updates

To Our Community,

Thank you for your support and patience as we navigate this together. The health and wellbeing of our community and team members always remain the highest priority, and we're carefully following CDC guidelines across our business. 

When we started Covry five years ago, our mission was to create inclusive eyewear that brings a smile to your every day. We remain loyal to this and will continue to do everything we can to make these times of uncertainty brighter.

 

Your Orders

Shopcovry.com remains fully operational, with the ease of free shipping and extended returns. We’re working hard to fulfill your orders in a timely manner.

Your order will be ready to ship within 5 business days due to the impact of COVID-19. For prescription orders, standard processing times are 7-14 business days, and there may be some additional delays. Thank you for your patience.
Please note that Express Shipping will not be available at this time.

The Centers for Disease Control and Prevention states, "In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures."

Although it's unlikely for the virus to be spread through shipping, we've increased cleaning and sanitization procedures at our warehouse and lens lab partners. 

 

Your Returns

Schedule a USPS pickup from the safety and comfort of your home. Every U.S. order includes with a pre-printed USPS return label. If you did not receive one in your shipment, email us at hello@shopcovry.com.  

We're extending our standard 14-day return policy to 30 days for orders placed after March 1st. 

For Home Try-On Orders: If you need an extension beyond the 5 days, please email us at hello@shopcovry.com.

 

Our Team

Our team is working from home when possible, and we look forward to staying connected through customer service at hello@shopcovry.com and our social media channels.

 

Our Small Part

Thanks to your orders and support throughout March, we raised enough to provide 14,000 meals for Feeding America, a nonprofit organization leading the fight to end hunger. Your support also provided 100 care packages to NYC healthcare workers on the front lines of pandemic. 

  

This page will be updated regularly, and if you have any questions or concerns, please don't hesitate to email us. We're here for you!